Associa provides management and consultancy services.

Real Estate

Associa

Todd Cooper has over 18 years of experience in the customer service and security industry. Todd is currently the President of the Canada and International Division at [Associa](/org/associa). Prior to this, they were the Founder and President of C2businesssolutions, a company that partners with service-driven businesses to provide expertise in customer service, talent acquisition, business strategy, change management, and contractor and vendor management. Todd has also served on the board of Habitat for Humanity Halton for 5 years. In 2012, they became the President of FirstService Residential Ontario where they were responsible for client retention, leadership development, culture building, organizational growth, and strategic initiatives. Prior to that, they were the Division Director at Intercon Security for 6 years.

Todd Cooper reports to John J. Carona, Chairman & Chief Executive Officer. Some of their coworkers include Patrick Brensinger - President, Andrew Brock - President, Digital & Technology Services & Chief Information Officer, and Sean West - Senior Vice President, Sales.

Todd Cooper

Chelle O'Keefe is the current Executive Vice President & Chief Human Resources Officer at [Associa](/org/associa). Chelle has previously held the position of Senior Vice President, Marketing and Communications at [Associa](/org/associa) from January 2014 to December 2015. In this role, Chelle led a 20-member team in achieving yearly goals, transformation initiatives, and overall marketing/branding strategy. Chelle has also served as Practice Leader, Change Management at Humana from January 2012 to December 2014, and as Assistant Vice President, Talent Management at Concentra from January 2009 to December 2011. 

Chelle is known for their ability to build and promote an enterprise-wide culture that aligns with the operational infrastructure in employee and customer experience, leadership excellence, and personal accountability. Chelle spearheaded the development and launch of a consistent [Associa](/org/associa) employer brand based on data results from client/staff feedback. Chelle's continuous improvement efforts have increased team and capability profiles and they are considered a thought leader in the industry.

Chelle O'Keefe holds a Bachelor of Science in Psychology from [Texas A&M University](/org/texas-a-m-university) and a Master of Science in Industrial/Organizational Psychology from [Capella University](/org/capella-university). Chelle also holds certifications from [HRCI](/org/hrci) as a Senior Professional in Human Resources (SPHR) and from Prosci as a Change Management Professional.

They work with Jose Bosco Maldonado - Executive Vice President & Chief Financial Officer, Angela Frieling - Senior Vice President, Marketing, and Jon Hunter - Chief Operating Officer. Chelle O'Keefe reports to John J. Carona, Chairman & Chief Executive Officer.

Chelle O'Keefe

Shannon Streenz is the Senior Vice President of Client Service Operations at [Associa](/org/associa). Shannon has over fifteen years of experience in operations and leadership roles. Prior to joining [Associa](/org/associa), Shannon was the Regional Operations Director for Concentra Primary Care Development in Texas. In this role, Shannon was responsible for profit and loss for 15 primary care centers. Shannon also has experience as a Vice President of Customer Operations and a Director of Operations in Southern California. Shannon began their career as an [Associa](/org/associa)te Manager of Project Accounting and Fixed Assets at Frito Lay. Shannon has a proven track record of success in various leadership roles and is an expert in operations management.

Shannon Streenz earned a Bachelor of Business Administration in Accounting from the University of Texas at Tyler. Shannon then went on to get their Master of Business Administration in Finance from the [University of North Texas](/org/university-of-north-texas). Shannon is also a Certified Public Accountant (CPA).

Shannon Streenz reports to John J. Carona, Chairman & Chief Executive Officer. Shannon Streenz works with Matt Steele - Senior Vice President, Integrated Services, Patrick Brensinger - President, and Angela Frieling - Senior Vice President, Marketing.

Shannon Streenz

Craig Lubaczewski is the Senior Vice President, East Region Operations at [Associa](/org/associa). Craig has over 20 years of experience in finance and operations. 

Craig started their career at [Barnes & Noble](/org/barnes-noble) in 1996 as the Director of Finance. Craig then moved to [Dow Jones](/org/dow-jones) in 2003 as the Director of Finance. In 2008, they joined [Staples](/org/staples) Inc as the Vice President of Financial Services. Craig was with [Staples](/org/staples) for over 8 years before joining [Associa](/org/associa) in 2016.

Craig Lubaczewski has a Master of Business Administration (M.B.A.) from Rutgers University - Newark with a Concentration in Finance. Craig also has a Bachelor’s Degree in Accounting from [Seton Hall University](/org/seton-hall-university). Craig is certified as a Certified Public Accountant from the State of New Jersey.

They work with Patrick Brensinger - President, Jose Bosco Maldonado - Executive Vice President & Chief Financial Officer, and Jon Hunter - Chief Operating Officer. Craig Lubaczewski reports to John J. Carona, Chairman & Chief Executive Officer.

Craig Lubaczewski

Jose Bosco Maldonado is the Executive Vice President & Chief Financial Officer at [Associa](/org/associa). Jose was previously the CEO of Servicios Maple SA de CV from January 2006 to December 2010. Servicios Maple SA de CV is a real estate and property management service company.

Jose Bosco Maldonado earned their MBA from the Babson F.W. Olin Graduate School of Business.

Jose Bosco Maldonado reports to John J. Carona, Chairman & Chief Executive Officer. Some of their coworkers include Matt Steele - Senior Vice President, Integrated Services, Chelle O'Keefe - Executive Vice President & Chief Human Resources Officer, and Todd Cooper - President, Canada and International Division.

Jose Bosco Maldonado

Sean West is the Senior Vice President of Sales at [Associa](/org/associa). Sean has over 20 years of experience in the financial industry, including stints as the Director of Sales at Bonfire Capital Group and as the Vice President of Sales-Dealer Services at [GM Financial](/org/general-motors-financial-company-inc). Sean began their career in 1995 as a Branch Manager at Regional Finance Corporation. Sean is a highly respected sales leader with a proven track record of success.

Sean West attended [Sam Houston State University](/org/sam-houston-state-university) where they earned their BS in Criminal Justice.

They work with Michael Packard - Senior Vice President, Acquisitions, Shannon Streenz - Senior Vice President, Client Service Operations, and Patrick Brensinger - President. Their manager is John J. Carona, Chairman & Chief Executive Officer.

Sean West

Angela Frieling is the Senior Vice President of Marketing at [Associa](/org/associa). Angela has been with [Associa](/org/associa) since 2006, and in their current role, they oversee all marketing initiatives for the company. Angela is a results-driven marketing executive with a proven track record in developing and executing successful marketing campaigns. Angela is a strategic thinker with a creative mindset and a passion for driving growth.

Some of their coworkers include Jose Bosco Maldonado - Executive Vice President & Chief Financial Officer, Michael Packard - Senior Vice President, Acquisitions, and Helen Eden Carona - Executive Vice President & Chief Corporate Officer. Angela Frieling reports to John J. Carona, Chairman & Chief Executive Officer.

Angela Frieling

Jon Hunter is the current Chief Operating Officer at [Associa](/org/associa). Prior to their current position, they held the title of Vice President of Operations at [Omni Hotels & Resorts](/org/omni-hotels-management-corporation) from May 2008 to January 2019. Before that, they were the Director of Operations at Omni Jacksonville Hotel from January 2004 to December 2008. From January 1996 to December 2004, they were the Vice President at Oceans Resorts in Atlanta, Georgia; St. Louis, Missouri; New Orleans, Louisiana; and Daytona Beach, Florida.

Jon Hunter attended [Clemson University](/org/clemson-university).

Jon Hunter works with Craig Lubaczewski - Senior Vice President, East Region Operations, Matt Steele - Senior Vice President, Integrated Services, and Brian Kruppa - Executive Vice President, General Counsel. Jon Hunter reports to John J. Carona, Chairman & Chief Executive Officer.

Jon Hunter

Dana Hodge

John J. Carona

Helen Eden Carona

Patrick Brensinger

Andrew S. Fortin is the Senior Vice President, External Affairs at [Associa](/org/associa). Andrew has extensive experience working in government and public affairs and has been a primary industry advocate on federal and state legislative, legal and regulatory issues related to nonprofit community associations. Andrew has also served as the Vice President, General Counsel for the National Club [Associa](/org/associa)tion and as a Contract Attorney for a variety of clients. In their role as Senior Vice President, External Affairs at [Associa](/org/associa), they are responsible for Drafting and authoring articles, memoranda and presentations, providing strategic leadership to volunteers on legislative issues affecting nonprofit community associations, administering the industry amicus request and review process, coordinating and growing the College of Community [Associa](/org/associa)tion Lawyers, and providing strategic vision for development of industry publications, courses and other collateral based on legislative, legal and regulatory trends.

Andrew S. Fortin attended [Central Michigan University](/org/central-michigan-university) for their B.S. in Political Science and The Catholic University of America, Columbus School of Law for their JD in Law.

Some of their coworkers include Michael Packard - Senior Vice President, Acquisitions, Patrick Brensinger - President, and Helen Eden Carona - Executive Vice President & Chief Corporate Officer. Andrew S. Fortin reports to John J. Carona, Chairman & Chief Executive Officer.

Andrew S. Fortin

Andrew Brock

Matt Steele was the president of Real Property Management, Inc. from May 1992 to December 2008. Matt is currently the Senior Vice President, Integrated Services at [Associa](/org/associa).

They work with Chelle O'Keefe - Executive Vice President & Chief Human Resources Officer, Jose Bosco Maldonado - Executive Vice President & Chief Financial Officer, and Shannon Streenz - Senior Vice President, Client Service Operations. Their manager is John J. Carona, Chairman & Chief Executive Officer.

Associa

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