Caroline Henriot

Caroline Henriot is an experienced professional with a strong background in customer experience and quality management. Currently serving as Responsable Expérience client at Assura since June 2015, Caroline plays a pivotal role in addressing client needs and impacts while fostering a customer-centric culture through KPIs and internal communication. Previous positions at Assura include Responsable Qualité de service clients, where responsibilities involved customer satisfaction surveys and experience improvement initiatives, as well as Responsable Business & Data Analyse, focusing on business and data analysis for insurance techniques. Caroline's career also includes roles at Editions Calligram and CERES Contrôle, where project management and quality assurance were key responsibilities. Educational qualifications include a Master's degree in Management and Administration from the University of Geneva, and two additional Master's degrees related to tourism and leisure management.