Keisha Johnson

Keisha Johnson is an experienced professional in customer care and operations, particularly within the housing and banking sectors. At Assurant, Keisha served as AVP of Global Housing Customer Care, collaborating with operations teams to oversee strategic priorities, optimize performance, and manage expenses, while also addressing client requests and driving innovative business strategies. Previous roles included Director of Global Housing Customer Care, ensuring service delivery and client satisfaction, and Operations Manager, where Keisha led digital transformation initiatives. Prior experience at Chase Bank and SunTrust as Branch Manager involved developing strategic objectives, coaching employees, and enhancing customer service. Keisha holds a Bachelor of Arts in Economics/Business from Tougaloo College.