Jerra Khorn

Jerra Khorn is currently serving as the Onsite Services Team Lead at Astadia since August 2023, where responsibilities include providing onsite and remote support for various devices, managing IT assets, and resolving support tickets while maintaining a customer-centric approach. Previous experience as a Senior Technical Support Engineer at Biscom involved handling escalations, supporting new release rollouts, and mentoring fellow engineers. Earlier career experience includes the role of IT Support Technician at Long Term Pharmacy Solutions, focusing on workstation management and issue resolution. Jerra Khorn holds a Bachelor of Science degree in Computer Science from the University of Massachusetts Lowell, completed in 2016.