Tori Casterton

Tori Casterton is an experienced Customer Success Team Manager at Aston Carter, where responsibilities include managing Contractor Care Representatives, overseeing KPI monitoring, and collaborating with various internal stakeholders to enhance operational efficiency. Tori excels in client contact, risk mitigation related to contractor incidents, and resource alignment for business opportunities. With a background as a Contractor Care Representative, Tori has demonstrated exceptional service and support to contract employees and has received multiple performance awards throughout a tenure at Aston Carter that began in 2014. Tori also has experience as a Loan Processor at 1st Rate Home Mortgage and as a National Recruiter at Aston Carter. Education includes a double major in Management and Business Communication from the W. P. Carey School of Business at Arizona State University.