Guntur Santosa

Guntur Santosa is an experienced professional in the insurance and customer service sectors, currently serving as a Regional Agency Trainer at Manulife Indonesia since August 2022, where responsibilities include training program development and assessment. Previously, Guntur held roles at PT Asuransi BRI Life as a Contact Center Supervisor and Sales Trainer, focusing on performance monitoring, process improvement, and training delivery. Guntur began a career in the industry as a Telesales Representative at multiple firms, including Manulife Indonesia and Citi, and has also worked as a Trainer for Customer Service Agents at PT Global Jet Express (J&T Express). Guntur holds a Bachelor’s degree in Education from Universitas Indraprasta PGRI, specializing in English/Language Arts Teacher Education.