Samsul Arifin

Samsul Arifin, a Certified Life Insurance Agent (CLI) and Certified Management Accountant (CMA), currently serves as a Customer Experience Senior Manager at PT Asuransi Jiwa Sinarmas MSIG. Prior to this role, Samsul held positions such as Customer Satisfaction Measurements and Improvement Manager at Prudential Indonesia and Digital Asset & Development Manager at Generali Indonesia. With a background in business management from Global Institute Of Commerce Industry Business School, Samsul has a wealth of experience in customer experience management and business process improvement across various financial institutions.