Alisha Eads is a Senior Workforce Management Leader and Operations Executive with extensive experience in optimizing workforce management and enhancing operational productivity. With a proven track record of leading strategic capacity planning for up to 17,000 call center representatives, Eads has successfully managed large teams across various industries, including technology and retail. Previously, Eads held senior leadership roles at Asurion, where they directed a team of directors and handled a multi-million dollar budget while implementing effective workforce strategies for high-profile clients such as Verizon and Amazon. Eads is currently pursuing a degree in Business at Delta State University while also studying at Northwest Mississippi Community College.
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