Atento
Fabricio Gonçalves, MSc, is an accomplished professional with extensive experience in IP network operations and engineering, currently serving as a Senior IP Network/Operations Engineer at a global firm since October 2021, where responsibilities include SDWAN and IP network troubleshooting, proactive management, and collaboration with R&D and Pre-sales. Previously, Fabricio held the position of Global IP Network Sr Manager at Atento, overseeing IP network planning and projects for SDWAN and Microsoft Azure since August 2019. Fabricio's career includes a significant tenure at Hospital Albert Einstein, where IT infrastructure coordination focused on telemedicine projects, and a long history at Telefônica Brasil, managing IP network and IT security infrastructure across multiple roles. Educational qualifications include an MSc in IP Network, an MBA in IP Network, and a Graduate degree in Electronic Engineering.
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Atento
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We are your connection to the world! We are the partner of choice for guiding clients through the full cycle of their CX transformation. From discovery and design to implementation, we offer innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento is the largest provider of CX Solutions and Business Transformation Outsourcing (CRM BPO) services in Latin America, and among the top five providers worldwide, based on revenues.