Joana V. is an experienced professional in operations and client management with a diverse background in the customer service industry. Currently serving as a Client & Operations Manager at Atento since November 2021, Joana V. has held various leadership roles, including Operations Manager at both Atento and Afni, Inc., and Management Consultant at Robert Half. With a solid foundation as an Assistant Call Center Manager at Teleperformance and previous experience as an Operations Manager at ResultsCX, Joana V. also contributed as a Product Trainer & Nesting Supervisor at STARTEK and began a career in technical support at TTEC. Overall, Joana V.'s extensive experience encompasses a broad spectrum of operational leadership and training within the customer service sector.
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