Chris Ybanez

Chris Ybanez has over 14 years of experience in various roles within the contact center industry. Chris spent the majority of their career at dnata, where they held positions such as Travel Consultant, Quality Officer, Client Partnership Manager, and Contact Center Manager. In these roles, they focused on customer satisfaction, process improvements, and implementing Salesforce solutions. Chris later became the General Manager of the Global Contact Center, overseeing operational, financial, IT, and facilities aspects of the Clark site. Chris joined Athena in 2022 as the Director of Operations, and in 2023, they took on the role of Director of Program & Risk Management. Throughout their career, Chris has demonstrated strong leadership and a track record of achieving business goals.

Chris Ybanez completed a Bachelor of Science Major in Business Administration from the University of San Carlos in 2001. In 2002 and 2003, they pursued a Bachelor of Science in Accountancy at the Lyceum of the Philippines. Chris also attended Saint Alphonsus Catholic School, but the dates and degree information are not provided. Additionally, they hold additional certifications including Disaster Risk Practitioner from APEX Global Learning in 2019, ISO 9001:2008 Auditor from Bureau Veritas in 2015, Salesforce Administrator from Salesforce in 2013, and IATA Standard Fares & Ticketing from Emirates Group in 2011.