Angela Jalbert

Angela Jalbert has over 20 years of progressive experience in account management and customer success, currently serving as Senior Customer Success Manager at athenahealth since May 2010. Angela's role involves devising financial reports for C-suite clients, identifying upsell opportunities, and enhancing customer experiences by collaborating with product development and sales teams. Previously, as People Manager and Account Manager at athenahealth, Angela managed a $40M book of business and oversaw existing accounts, achieving significant revenue growth and retention goals. Angela’s earlier experience includes positions such as Project Analyst and Senior Revenue Analyst at athenahealth, and various roles in healthcare and real estate, showcasing a diverse skill set in customer relations, project management, and financial analysis.