Clarissa G.

Clarissa G. is an accomplished customer happiness operations leader with extensive experience in directing customer service teams across multiple countries and channels. Currently serving as the Director of Customer Happiness Operations at AG1 since February 2022, Clarissa successfully expanded the ambassador team from 35 to 150 members and improved ticket queue performance by over 20%. Previously, Clarissa held the position of Senior Customer Happiness Manager, managing global support for 20,000 customers monthly, and achieved significant performance improvements in response times and customer satisfaction. Clarissa's earlier roles at MoreCommerce and OpenSky included overseeing customer service operations, achieving notable increases in quality and retention. Clarissa's career began at TN Centralized Child Support, where a series of progressive roles culminated in developing skills in leadership, operations management, and quality assurance within customer support.