Dillon Maduro

Dillon Maduro is an experienced manager in customer services and operations with a strong background in optimizing operational results and implementing strategic initiatives. Currently serving as Manager Customer Services & Operations at Athora Netherlands since April 2021, Dillon is responsible for developing and implementing new vision, strategy, and cultural change. Previously, Dillon held various managerial roles at VIVAT between November 2017 and April 2021, focusing on enhancing customer service and digital efficiency. Other significant positions include Team Leader and Project Leader roles at Zwitserleven and Reaal, where Dillon successfully established and optimized teams and processes. Dillon's educational credentials include multiple WFT certifications and Agile training, supporting a solid foundation in finance and operational excellence.