Najm Ali

Najm Ali is a skilled IT professional with extensive experience in desktop support and project management. Currently serving as a Desktop Support Technician II at Atlanta Public Schools, Najm provides Level 2 support for over 3,000 end-users. Prior experience includes roles at the University of Alabama at Birmingham, where Najm enhanced system performance for over 6,000 systems and developed support documentation to empower users. Previous positions included Help Desk Analyst at VIVA HEALTH, Product PMO Analyst at Deloitte, and various roles at The University of Alabama, showcasing a strong background in technical support, project management, and system integration. Najm holds a Bachelor's degree in Management Information Systems from The University of Alabama.