Lyndsey Turner

Lyndsey Turner has worked in the IT industry since 2006. Her most recent position is Project and Service Operations Manager at Atlas Cloud - IT for the Hybrid Workplace, a role they have held since 2020. From 2006 to 2020, they held various positions at Perfect Image Ltd, including Project Manager, Service Desk Manager, Service Desk Team Leader, 2nd Line Technical Support Engineer, 1st Line Service Desk Operator, and Office Administrator. As Project Manager, they were responsible for leading temporary project teams to provide comprehensive project management and deliver to clients across the UK. As Service Desk Manager, they were responsible for implementing and maintaining “Best Practice” (ITIL) technology and processes to ensure high customer satisfaction and good technical outcomes. As Service Desk Team Leader, they provided senior 2nd line technical support to internal and external customers, ensuring their incidents were resolved in an efficient and professional manner. As 2nd Line Technical Support Engineer, they provided technical support and maintenance to all supported IT business systems, hardware and applications. As 1st Line Service Desk Operator, they provided 1st line technical support to internal and external customers, ensuring their incidents were logged and resolved in an efficient and professional manner. Lastly, as Office Administrator, they provided administrative support.

Lyndsey Turner's education history includes a Technical Theatre Studies degree from North Tyneside College between 1999 and 2001. Lyndsey has also obtained various certifications from Lynda.com, including "Become a Project Manager," "Managing Project Budgets," "Managing Project Change," "Managing Project Communication," "Managing Project Ethics," "Managing Project Integration," "Managing Project Procurement," "Managing Project Quality," "Managing Project Risk," "Managing Project Schedules," "Managing Project Stakeholders," "Managing Project Teams," "Microsoft® Project 2016: Essential Training," "Quick Fixes for Poor Customer Service," "Customer Service Fundamentals," "Project Management Fundamentals," as well as certifications from BCS, The Chartered Institute for IT and Ofqual. These include an ITIL Intermediate certificate in IT Service Operation, Developing Working Relationships with Team Members Level 2, Leadership Skills Level 3, and an ITIL Foundation Certificate in IT Service Management.