Federica Marchetti is a seasoned professional in Customer Success and Technical Support, currently working as a Senior Support Engineer at Atlassian. With diverse experience in multinational IT and telecommunications environments, Federica has held various roles, including Senior Business Analyst and Product Owner at organizations such as IBM and Banca Popolare di Sondrio. They possess strong technical skills in Salesforce.com and IBM Watson AI solutions, alongside expertise in Agile methodologies and team leadership. Federica's empathetic approach fosters trust and collaboration within multi-cultural teams, driving positive client outcomes and operational improvements. They are pursuing further education at Università di Pisa.
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