Gerry Martinez is a seasoned technology professional with extensive experience in support engineering and team leadership. Currently serving as a Senior Support Engineer for Jira Service Management Cloud at Atlassian, responsibilities include mentoring team members, developing individual growth plans, and collaborating on policy implementation. Previous roles include Team Lead for Product Support at Ivanti and Cherwell Software, focusing on team management, workflow optimization, and performance monitoring. Additional experience encompasses various technical positions in companies such as FrontRange Solutions, Hewlett-Packard, and Intel Corporation. Gerry holds a Bachelor's degree in Technical Management from DeVry University and an Associate's degree in Electronic Technology from Colorado Technical University.
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