Ibrahim ElMasry is a Senior Support Engineer at Atlassian in Amsterdam, with a Bachelor’s degree in Computer Science from both Loughborough University and The British University in Egypt. They have over 11 years of experience in technical support, currently specializing in advanced troubleshooting for Confluence and Crowd Data Center. Previously, Ibrahim provided L2 support for Dell EMC, focusing on VMware and hyper-converged infrastructure. They also served as a Global Service Desk Engineer for Vodafone Global Enterprise, delivering IT support across various services.
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