Lourdes Santana

Lourdes Santana possesses extensive experience in sales management and customer advocacy, demonstrated through impactful roles at Atlassian and Yodle. As Senior Manager of Global SMB Scaled Sales at Atlassian from May 2015 to November 2022, Lourdes led the integration of four teams, achieving a 100% increase in productivity, and developed a hybrid growth strategy that significantly improved customer engagement within the SMB segment. Prior to this, as Regional Manager of Customer Advocacy, Lourdes drove enhancements in customer support, achieving high metrics for operational efficiency while leading multiple sub-teams. Lourdes began a career in sales as an Account Executive at Yodle, where effective management of the sales cycle resulted in increased client production and revenue. Academic credentials include a Master's degree in Social Work from the University at Albany and a Business Management Certificate from The University of Texas at Austin.