Stephanie Johnson is an accomplished professional with extensive experience in customer support and management. Currently serving as the Head of On-Premises Support for the Americas at Atlassian since February 2019, Stephanie has held various leadership roles within the company, including Group Manager of Enterprise Support and Senior Manager of Server Support for Jira. Prior to joining Atlassian, Stephanie worked at DocuSign as Senior Manager of Customer Success, where management of tier one support teams was a key responsibility. With a strong foundation in customer care developed during tenure at Adobe, where results were revived for multiple teams, and earlier roles at Omniture and Vertafore, Stephanie has consistently demonstrated exceptional leadership skills and a commitment to improving customer service metrics while maintaining enterprise-level relationships. Stephanie's educational background includes a BA in English from the University of Hawaii at Manoa.
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