Atome
Dhea Gianina has a diverse work experience in customer service and education. Dhea started their career as a Vice Principal at SMP Islam Al Farisi in February 2015 and then worked as a Customer Services Agent at Teleperformance Indonesia from September 2015 to January 2016. In 2016, they became a Teacher at SMK Pangeran Jayakarta for a brief period of time. Dhea then transitioned into the role of a Customer Service Representative at Akulaku from March 2017 to November 2017. Following that, they joined Kredit Pintar as a Customer Service Team Leader, where they focused on developing customer service satisfaction in finance technology. Dhea monitored shift leaders and agents, managed SLA and KPI, and created escalation processes. Currently, they are serving as a Customer Service Team Lead at Atome since November 2019.
Dhea Gianina completed a Bachelor's degree in Special Education and Teaching from Universitas Islam Negeri Syarif Hidayatullah Jakarta, from 2010 to 2015. Dhea has also obtained a certification in "PowerPoint: Designing Better Slides" from LinkedIn in 2021.
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Atome
Atome is part of Advance Intelligence Group, one of the largest independent financial services-focussed technology startups in Asia. Backed by investors such as Softbank Vision Fund 2, Warburg Pincus, Northstar Group, Standard Chartered Bank and Singapore-based EDBI, the Group has raised over USD 700 million in funding to-date and has secured capital in excess of USD 1 billion supporting its credit book. Today, the Group serves over 500 enterprise clients, 235,000 merchants and 40 million individual consumers. Since inception, it has disbursed over USD 4 billion in loans. Atome is Southeast Asia's leading "buy now, pay later" brand which offers consumers greater financial access and flexibility, allowing them to split their bills into flexible deferred payments over time. Short for "Available to Me", A-To-Me partners over 15,000 online and offline retailers across key verticals such as fashion, beauty, lifestyle, fitness and homeware in offering their consumers choice, flexibility and convenience in how they choose to shop and pay. Our three core brand pillars are "aspirations, access and advice", and our goal is to empower a new generation of tech-savvy consumers with smarter access to their aspirations. Our tagline, “Time to Own It”, plays on the core concept of time; in how Atome helps people to pay and afford products and services over time, but at a deeper level, it’s also an immediate call to action for consumers to own their deepest passions and aspirations. Under the umbrella of Atome Financial, Atome also offers a range of financial services, including Cards and micro-lending with a goal of providing affordable access to credit to majority of unbanked and underbanked population across ASEAN.