Dhea Gianina

Dhea Gianina has a diverse work experience in customer service and education. Dhea started their career as a Vice Principal at SMP Islam Al Farisi in February 2015 and then worked as a Customer Services Agent at Teleperformance Indonesia from September 2015 to January 2016. In 2016, they became a Teacher at SMK Pangeran Jayakarta for a brief period of time. Dhea then transitioned into the role of a Customer Service Representative at Akulaku from March 2017 to November 2017. Following that, they joined Kredit Pintar as a Customer Service Team Leader, where they focused on developing customer service satisfaction in finance technology. Dhea monitored shift leaders and agents, managed SLA and KPI, and created escalation processes. Currently, they are serving as a Customer Service Team Lead at Atome since November 2019.

Dhea Gianina completed a Bachelor's degree in Special Education and Teaching from Universitas Islam Negeri Syarif Hidayatullah Jakarta, from 2010 to 2015. Dhea has also obtained a certification in "PowerPoint: Designing Better Slides" from LinkedIn in 2021.