atrify
Micol Poli is a seasoned professional with extensive experience in customer support and technical consulting across various industries. Currently serving as Customer Support Principal at 1WorldSync since March 2023, Micol specializes in training, customer communication, and technical issue resolution. Previous roles at atrify included Professional Services Consultant and Senior Manager Global Customer Support, focusing on project management and team coordination. Micol's earlier positions feature significant experience in technical writing, application support, and quality assurance with reputable organizations such as Reply, Unisys, and Vodafone. Micol holds a degree in Foreign Languages and Literature from the University of Parma and several certifications in IT Service Management and Business Administration.