Ben Franklin

Ben Franklin, MBA, is currently a Network Operations Manager at AT&T, where they manage network performance and incident resolution while maintaining senior-level client relationships. Previously, they served as a Site Director at Sykes, overseeing operations for a large contact center, and as an Area Manager at Citi, managing performance across multiple clients and teams. Ben has also held roles as a Life Cycle Management Engineer and Call Center Manager, demonstrating a strong background in network operations and customer service management. Ben earned an MBA in Organizational Leadership from Ashford University and holds a MA in Clinical Psychology from the University of Dayton.