Matthew Glymph is currently the Lead Channel Manager – Business at AT&T, where they focus on consolidating customer service call centers and managing retention efforts. With over 25 years of experience in customer service and call centers, they have previously held roles including Senior Project Manager and Area Manager at AT&T Mobility, where they led complex projects aimed at improving customer satisfaction. Matthew's education includes a Bachelor of Science in Business Administration from Guilford College and an Associate's degree from the University of Central Florida.
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