Shankhadeep Mahato

Shankhadeep Mahato is a dedicated professional with extensive experience in software delivery project management and customer service operations. Currently serving as a Specialist in Software Delivery Project Management at AT&T since March 2025, Shankhadeep leads high-priority digital initiatives that streamline operations and drive cost efficiencies. Previous roles include Senior Manager of Key Accounts at Kapture CX, where a $5.5M+ client portfolio was managed, and Senior Manager of User Experience & Inside Sales at Vahak, focusing on digital transformation and optimizing payment adoption. Shankhadeep has also excelled in leadership roles at Zilingo, FreshMenu, and Myntra, consistently enhancing customer support efficiency and team performance. Holding a Bachelor of Arts in Journalism and Psychology from Jain (Deemed-to-be University), Shankhadeep combines technical expertise with a strong understanding of customer needs.