Swetha Palani is a Lead Software Engineer specializing in ServiceNow at AT&T, where they have been enhancing system functionality since 2023. Previously, they worked as an Engineer II at Verizon from 2020 to 2022, developing applications focused on Virtual Agent and ITSM. Their earlier roles at Verizon included Engineer I and Software Engineer, where they managed incident and change management systems. Swetha holds a Bachelor's degree in Computer Science from Stella Maris College, earned in 2016.
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