Ibby Roscoe, PT, DPT

Ibby Roscoe, PT, DPT has a diverse work experience in various companies and roles. They started their career as a Physical Therapist at Duke University Health System from July 2016 to June 2018. Afterward, they joined The Pill Club where they served as a Patient Care Manager from June 2018 to September 2018. They then transitioned into the role of People and Project Manager from September 2018 to January 2020 before becoming a Global Vendor Supervisor/Project Manager until August 2020.

In 2020, Ibby joined Alto Pharmacy as a Care Team Supervisor, where they managed a team of 15+ Licensed Pharmacy Techs. They implemented best-known practices that led to a 20% increase in the tech team's rate of action and decreased the need for full-time employees by 10%. Ibby also utilized data analysis to drive process improvement changes, resulting in a 10% decrease in cost per shipment. They maintained a high NPS score of 91% and above by coaching and leading their escalations team.

In 2021, Ibby joined Ro as a Member Experience professional. They led full-scale project plans, including the successful roll-out of clinical and product collaboration and operational processes ahead of schedule. Ibby's strategies and leadership resulted in a 20% improvement in team KPIs and helped the company achieve its business plan and profitability goals.

Following their time at Ro, Ibby took on the role of Senior Manager, Client Success at Joint Academy in September 2021. They prioritized the client experience and successfully increased the Net Promoter Score (NPS) to over 90%, retaining high scores for six consecutive quarters. Ibby provided project management for the company's rapid expansion, growing from operations in 5 states to 40 states in less than a year. They also built a scalable sourcing process for the e-commerce platform, enhancing patient satisfaction.

Currently, Ibby is working at Atticus as a Client Experience professional, a position they started in June 2023.

Ibby Roscoe, PT, DPT obtained a Doctorate of Physical Therapy from Duke University School of Medicine. Prior to that, from 2009 to 2013, Ibby completed a Bachelor of Science in Health Science at Oakland University. In addition to their formal education, Ibby has obtained several certifications including "Transitioning to Product Management" from LinkedIn in February 2021, "Bystander Training: From Bystander to Upstander," "Diversity, Inclusion, and Belonging," and "Unconscious Bias" from LinkedIn in August 2020, and a Certified Pharmacy Technician (CPhT) certification from the Texas State Board of Pharmacy in August 2020.