Julie Pannell

Julie Pannell is an accomplished professional with extensive experience in operations, management, and customer service across various sectors. Currently serving as the Realtime Network Operations Team Leader at Auckland Transport, Julie previously held the position of Real Time Operations Shift Lead at Waka Kotahi NZ Transport Agency, where critical decisions were made to enhance network safety and customer journeys. Prior to this, Julie was the Team Leader for General & Commercial Insurance at Tower Insurance, leading high-performing teams to improve claims processes and customer satisfaction. With a strong background in coaching, training, and strategic management, Julie has consistently exceeded performance expectations throughout a diverse career, including roles in sales, service, and community engagement. Education includes a Bachelor's degree in Sports & Recreation management from Auckland University of Technology and various certifications in insurance and employment law.