Kirstine Jones

Kirstine Jones is an experienced professional in customer experience design and management, currently serving as the Executive Officer and Head of Customer Experience Design at Auckland Transport since November 2018. Previous roles include Senior Customer Experience Designer at New Zealand Post and Experience Lead at Vodafone, where contract positions were held in 2015 and 2017. Kirstine also worked as a Customer Experience Strategist at Mighty River Power and spent eight years as Customer Experience Manager at Southern Cross Health Society, where responsibilities included developing a comprehensive Customer Experience strategy and managing member communications. Earlier career experience includes a role as Marketing Account Manager at Unitec Institute of Technology and Relationship Manager at Auckland University of Technology. Kirstine holds a Bachelor of Business with Honours in Marketing from Auckland University of Technology.