Norm Archibald

Norm Archibald currently serves as the CX Data and Information Manager at Auckland Transport, where leadership of a high-performance team focuses on enhancing customer experience through accurate public transport data. Previous experience includes roles such as Senior Product Owner at Olympic Software, overseeing the launch of an e-commerce ecosystem, and Ebusiness Manager at Bidfood NZ, championing the digital technology vision. Norm has also held various positions at Countdown Supermarkets, including National Online Manager and Online Merchandise & Content Manager, where achievements included driving growth in the online shopping division and managing website content. Norm's career began in IT operations management, supporting complex applications and infrastructure. Norm holds a B.Com in Marketing and International Business from The University of Auckland.