Auction Direct USA Used Vehicle Superstore
John Collins is an experienced professional in the automotive and service industry, currently serving as the Director of Fixed Operations at Auction Direct USA Used Vehicle Superstore since August 2013. Prior roles include Customer Service Archery, Camping, and Tactical at Gander Mountain from September 2012 to August 2013, and Operations Manager at Carmax Auto Superstores from August 2004 to May 2012, where John led teams in sales, purchasing, and service while applying Lean Management and Six Sigma methodologies. Earlier in their career, John managed service departments at Powersports of Sunrise and Powersports of Ft. Lauderdale/Delray, as well as at Lowell Honda/Kawasaki, where John maintained high customer satisfaction scores. John holds a high school diploma from Billerica Memorial High School and has further education from Middlesex Community College.
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Auction Direct USA Used Vehicle Superstore
Our Mission Auction Direct USA is committed to revolutionizing and legitimizing the used car business, guided by the principles of trust and open information exchange, to provide a truly unique and satisfying automotive purchase experience for every guest, in every way. Auction Direct USA operates an expanding network of highly differentiated, customer-centric used car superstores. Auction Direct’s unique approach is centered upon providing customers with the lowest price vehicles and the best car buying experience. The Company offers consumer financing, extended warranties, certified pre-owned vehicles, service, parts and vehicle protection products. The Auction Direct facility design is clearly tailored to enhance the guest’s shopping experience. It begins with a personal greeting and guest registration at the front door. The introduction of a sales associate leads into a complete explanation of the Auction Direct business approach including the Company’s mission statement, pricing philosophy and a thorough bullet point presentation of the reasons to buy a vehicle from Auction Direct. All of the discussions occur in an open showroom environment unique to Auction Direct at a bar height countertop in the middle of the showroom labeled the “Hassle Free Zone”. The actual selection of vehicles at Auction Direct is truly unlimited because if a customer cannot find the specific vehicle that they want, the Company will find and buy their ideal car at a wholesale auto auction typically within one week’s time. “Auto Dealer Monthly” National Retailer of the Year Auction Direct USA ranked #1 in 2011, 2010 and 2009. Rochester Business Alliance Fastest Growing Companies The Rochester Business Alliance awards the Rochester Top 100 list of the fastest growing privately held businesses in the Rochester, NY region, #1 in 2009, #12 in 2010, 72 in 2014 2015 New York State Independent Dealer of the Year