Deserae Caldwell

Deserae Caldwell has extensive work experience in customer support and software development. Deserae started their career at TeleTech as a Customer Service Representative in October 2013 and worked there until April 2014. From April 2014 to April 2017, they worked as a Desktop Technician at Capgemini. Deserae then joined Auction Edge, Inc. in April 2017 as a Customer Support Representative and later became a Customer Support Representative II / Lookout Trainer from April 2020 to October 2021. Deserae then became a Customer Support Team Lead from November 2021 to March 2023, where they troubleshooted and solved customer issues, provided training, and ensured proper routing of support tickets and communication with customers. Deserae is currently working as a Java Software Developer at Auction Edge, Inc. starting from March 2023.

Deserae Caldwell pursued their higher education at the University of West Florida, where they obtained a Bachelor of Science degree in Information Technology. Deserae attended the university from 2019 to 2022. In addition to their degree, Deserae also obtained several certifications. In December 2021, they earned the CCNA: Switching, Routing, and Wireless Essentials certification from Cisco. In December 2020, Deserae obtained the Level 1: PowerPoint White Belt certification, the Level 2: PowerPoint Yellow Belt certification, the Level 1: Access White Belt certification, the Level 1: Excel White Belt certification, and the Level 1: Word White Belt certification from McGraw-Hill - SIMnet. In November 2020, they earned the Level 2: Excel Yellow Belt certification and the Level 2: Word Yellow Belt certification from the same institution.