Melanie Laflam

Melanie LaFlam is currently serving as the Digital Business Support Ops & Service Quality Lead at Audi of America since September 2023. Previously, Melanie held various positions at General Motors from April 2016 to June 2023, including Assistant Operations Manager, Business Performance Lead, Commercial Support Analyst, Fleet Onboarding - OnStar, and Fleet Operations Analyst, where responsibilities ranged from overseeing new product launches and managing legal contracts to developing a CRM platform and enhancing the commercial customer experience. Earlier in Melanie's career, roles at Quicken Loans included Mortgage Banker and Instructional Designer, focusing on managing loan portfolios and creating training materials. Melanie is pursuing a Master of Science in Human-Centered Design & Engineering at the University of Michigan-Dearborn and holds a Bachelor of Arts in English Language and Literature from Oakland University.