Ilya Ioffe

Ilya Ioffe is an experienced program manager currently serving as a Senior Global Program Manager at Audible, Inc., where responsibilities include developing innovative customer support technologies, managing the Voice of the Customer program, and leading enterprise-wide transformation initiatives across international markets. Prior experience includes project leadership at Con Edison, focusing on customer advocacy and optimization of call center operations, as well as administrative management at Union Traders Corp. Ilya Ioffe holds a Bachelor of Science degree in Legal Studies from the City University of New York-John Jay College of Criminal Justice.