Amber E Logan

Amber E Logan has a diverse work experience spanning various industries and roles. Amber E began their career at Household Finance, where they worked as a Customer Care Representative, handling customer calls and conducting research on mortgage loan issues. Amber E later took on leadership roles as a Lead Customer Care Representative and Customer Care Relief Manager, managing teams and implementing training programs.

Amber then worked at the Florida Army National Guard as an Assistant Food Service Manager, supervising soldiers and establishing operational procedures. Amber E also served as a Human Resources Manager, overseeing the training and readiness of HR specialists and providing assistance to lower-level units.

Amber then joined HSBC Mortgage Services, initially as a Learning & Development Specialist, responsible for new hire training and generating metric and evaluation reports. Amber E later became a Control Analyst, managing a team and proposing process improvement recommendations. Amber E eventually took on the role of Policy & Process Manager, developing workflows and policies and streamlining processes between departments.

Following their time at HSBC Mortgage Services, Amber worked as a Consultant at Signature Consulting Group, where they coordinated projects and managed project-related documentation. Amber E then joined The Kindness Project as a Freelance UX Designer, conducting stakeholder interviews, organizing feedback, and developing prototypes for website redesign.

Amber's next role was at ServiceMax, where they held various positions. As a Global Education Consultant, they developed instructional materials and worked in a globally distributed team. Amber E then became a Senior Education Consultant, developing training materials for software implementations. Amber also served as an Innovation Business Analyst, leading information-gathering sessions and creating training courses. Amber E later took on the role of Head of Diversity, Equity & Inclusion, establishing DE&I strategies and managing the global budget for related activities. Currently, they are working as a Service Enablement Manager at Augury.

In summary, Amber E Logan has a rich and diverse work history, with experience in training and development, project coordination, management, customer care, and UX design.

Amber E Logan's education history includes the following:

1. From 2022 to 2022, Amber attended The George Washington University and obtained a Certification in UX/UI.

2. Between 2007 and 2010, Amber studied at DeVry University, where they earned a Bachelor's degree in Technical Management with a concentration in Project Management.

3. From 1997 to 1999, Amber attended Malcolm X College and obtained an A.A.S. degree in Mortuary Science.

In addition to their formal education, Amber has also obtained several certifications, including:

1. In July 2022, they completed a course in Design Terminology at Uxcel.

2. In May 2021, they obtained a certificate in Diversity, Equity and Inclusion in the Workplace from USF Corporate Training and Professional Education.

3. In March 2014, Amber earned certifications from ServiceMax, including a ServiceMax Certified Administrator CA101 and a ServiceMax Certified Consultant CC101, through the Field Service University program.