Nick Lynch is a highly motivated and solutions-oriented call center leader with experience in workforce management, quality assurance, training, and technology applications. They have held key positions as the Enterprise Call Center Solutions Manager at Cigna Healthcare from 2020 to 2024 and as the Corporate Director of Call Centers at Proper Hospitality from 2024 to 2025. Previously, Nick served as a Senior Contact Center Consultant at Genesys (2016-2019) and the Head of Enterprise Workforce Management at American Family Insurance (2014-2016). Currently, Nick is the Director of Workforce Management at Aura and is pursuing a Bachelor of Science in Business Administration Management and a Master of Science in Organizational Leadership & Business Management at Western Governors University.
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