Kris Wuerch is a seasoned professional in workforce management, currently serving as the Director of Workforce Management at TTEC since September 2013. In this role, Kris focuses on AI, automation, product development, and reporting to enhance operational efficiencies. Prior experience includes a series of leadership positions at Deluxe from 2009 to 2013, including Director of Global Logistics & Supply Chain Management and Sr. Manager of Workforce Management, as well as Manager of Workforce Management. Kris also held the position of Director of Operations at Radisson from September 2004 to April 2009. Educational qualifications include an MBA in International Management from the University of Liverpool.
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