Aaron Koumi

Aaron Koumi is a seasoned professional in customer success and operations management with extensive experience in various leadership roles across multiple companies. Currently serving as Customer Success Lead at Auror since April 2024, Aaron previously held positions including Customer Success & Adoption Lead at Goodlord, Head of Audience Experience at Roomkey.co, and Head of Customer Engagement at Smarter, where innovative products focused on enhancing home convenience were developed. Aaron's earlier roles included managing customer care and operational teams at Minicabster and Carey International, demonstrating a strong ability to improve service delivery, optimize processes, and enhance customer engagement. Aaron's educational background includes a Level 2 Pass in Catering and Hospitality from Hammersmith and West London College.