Lydia Y.

Lydia Y. currently serves as the Customer Analytics and Insights Manager at Ausgrid, overseeing a team of five professionals focused on enhancing customer experience through data insights and strategic initiatives. With extensive experience in analytics and insights, Lydia has held significant roles at organizations such as Kaplan Business School, SBS Australia, Nine, REST Industry Super, Optus, the Commonwealth Bank, Citi, AMP Group Limited, and Coca-Cola Amatil. Lydia has a robust background in customer behavior analysis, strategic recommendations, data-driven decision making, and cross-functional collaboration, emphasizing outcomes in areas such as customer engagement, retention, and process optimization. Lydia holds a Master's degree in Commerce from UNSW.