Nicole Smith is a seasoned professional with extensive experience in operations and customer service management. Currently serving as the Field Operations Support Team Lead at Ausgrid since May 2025, Nicole has held multiple roles at the NSW Department of Customer Service, including Product Owner, Customer Service Manager, and Operations Manager from December 2018 to December 2019. Prior experience includes positions at NSW Treasury as Marketing and Communications Manager and Investigator from June 2008 to December 2016. Additionally, Nicole worked at Service NSW in various capacities, including Senior Coordinator Business Operations and Contact Centre Manager, from June 2020 to May 2023. Nicole holds a Graduate Certificate in Public Sector Management from Flinders University, completed between 2014 and 2015.
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