Haroon Rafiq Khan

Haroon Rafiq Khan is a seasoned professional with extensive experience in customer experience management and performance insights across various organizations. Currently serving as the Business Performance and Insights Manager at Australia Post since March 2022, Haroon leads the development of data-driven frameworks to enhance reporting and support executive decision-making. Previously, as the Voice of Customer Program Manager, significant achievements included the implementation of a customer experience strategy that improved satisfaction and operational efficiency. Haroon's background includes key roles at Etisalat as Manager Customer Experience and Digital Transformation, at Saudi Telecom Company as Senior Business Expert in the CX Program, and contributions to Mobilink and PTCL in various capacities focusing on customer care and experience management. Educational qualifications include an MBA from the National University of Sciences and Technology, a Master’s in Psychology from Virtual University of Pakistan, and a BSc (Honors) in Computer Sciences from the University of the Punjab.