Australian Energy Regulator
Erin O'Sullivan is a seasoned professional in digital communications and project management, currently serving as the Website and Online Standards Manager at the Australian Energy Regulator since October 2024. Prior to this role, Erin held various positions including Digital Communications Manager and Digital Communications Officer at Newington College from December 2019 to October 2024. Erin's experience also includes working as a Digital and Social Media Adviser at Arcadis, where contributions were made to global project outcomes, and positions at UNSW Australia that involved technical project management and digital production. Additionally, Erin has experience in academia as a casual academic tutor at Macquarie University and in customer service roles within the College of Fine Arts and Moree Plains Shire Council. Erin holds a Graduate Certificate in Technology from the University of Technology Sydney and a Bachelor of Digital Media from UNSW.
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Australian Energy Regulator
Official LinkedIn of the Australian Energy Regulator. We work to make sure energy consumers are better off, now and in the future. That is why consumers are at the heart of our work. Our focus is to ensure a secure, reliable and affordable energy future for Australia. We recognise that energy is an essential service for Australian households and businesses and a critical contributor to the long-term success of the Australian economy. We regulate electricity networks and gas pipelines in all jurisdictions, except Western Australia, and we set the amount of revenue that network businesses can recover from customers for using these networks. We enforce the laws for the National Electricity Market and spot gas markets in southern and eastern Australia, and we monitor and report on the conduct of market participants and the effectiveness of competition. We protect the interests of household and small business consumers by enforcing the Retail Law. Our retail energy market functions cover New South Wales, South Australia, Tasmania, the ACT and Queensland. We set the standing offer prices small business and residential customers pay in areas where there is no other retail price regulation – South Australia, New South Wales and south-east Queensland. Our AER website outlines projects and decisions you can engage in. Visit www.aer.gov.au. Our Energy Made Easy website allows consumers to make informed choices about their energy supplier. Visit www.energymadeeasy.gov.au. Our Contact Centre is also available to help consumers resolve any problems. Call 1300 585 165.