Waqas Haider

Waqas Haider is an accomplished IT professional currently serving as the Information Technology Service Desk Manager at Australian Red Cross since September 2022, leading a team of eight IT experts and reporting to the Head of IT Operations. Prior to this role, Waqas held several key positions at Slater and Gordon Lawyers from January 2018 to October 2022, including IT Service Operations Manager, IT Service Lead, and IT Service Desk Analyst, where responsibilities encompassed managing technology operations, improving service desk efficiency, and ensuring high-quality support for end-users. Waqas holds multiple educational qualifications, including an ITIL Foundation IV certification obtained from Logitrain in 2020, a Bachelor's degree in Computer Systems Networking and Telecommunications from Melbourne Polytechnic, and a diploma in Information Technology from Melbourne Polytechnic.