Cara McCoustra

Cara McCoustra is a seasoned professional in operations and customer care, currently serving as Team Leader - Operations at Australian Retirement Trust since February 2023. Prior experience includes a role as Group Manager - Customer Care at recoveriescorp, where responsibilities encompassed Quality Assurance, Complaints, and managing Hardship & Vulnerability teams. Cara has also held managerial positions at Collection House Group, including Manager - Resolutions and Customer Assist, and Client Liaison Officer. Additionally, Cara has experience as Operations Manager at ThinkMe Finance. Educational credentials include a Bachelor's degree in Psychology from Griffith University.