Karen Dioth

Karen Dioth is a Senior Manager in Business Architecture at Australian Retirement Trust, with a focus on developing and implementing customer-centric services, business process management, and service design. Responsibilities include leading the Service Design Team, enhancing BPM capabilities across the enterprise, and collaborating with Enterprise Architects for integrated design methodologies. Key achievements include leading the Continuous Improvement Program for Customer Service. Prior experience includes roles at National Australia Bank, where Karen managed teams for Data Integrity and Reconciliations, established frameworks for risk management, and oversaw quality and conformance coaching. Karen holds a Bachelor of Electronic Commerce from The University of Queensland.