Australian Retirement Trust
Katy Shaw is an experienced professional in customer experience strategy and marketing, with a career spanning over 15 years. At Australian Retirement Trust, Katy served as Lead - Customer Experience Strategy & Enablement, focusing on building customer-centric capabilities across the organization. Previously, at QSuper Group, Katy held multiple roles including Manager - Customer Experience, where responsibilities included operationalizing the corporate Customer Experience Strategy, and Lead - Customer Experience Design, emphasizing human-centered design solutions. Additional experience includes managing member marketing strategies at QSuper Group and overseeing a marketing team at RACQ. Early career highlights include leading a marketing agency team at Decoder and managing integrated marketing campaigns at HMA Blaze, Y&R Group. Katy holds a degree in Strategic Planning from RMIT Online and a Level 1 Coaching certification from the Institute of Executive Coaching & Leadership.
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Australian Retirement Trust
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Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. We’re one of Australia’s largest super funds and proud to take care of over $200 billion in retirement savings for more than two million members. As a fund that works for members, not shareholders, we work in members’ best interests and, subject to confirmation by the new fund trustee, are committed to returning profits to members as lower fees and better services.