AustralianSuper
Crystal Lam is a seasoned professional with extensive experience in business analysis and project management. Currently serving as a Senior Business Analyst at AustralianSuper since January 2023, Crystal previously held the position of Implementation Manager at Colonial First State from January 2015 to October 2022. Prior roles include Program & Product Manager in the Accident & Health Department at Chubb and Senior Business Analyst at ANZ, focusing on transformation projects. Crystal's career began at AIA, where roles included Senior Manager in Process Reengineering and Underwriting and Operations. Educational qualifications include a Master in Business Administration from the University of Leicester, an Associate Project Management qualification from the UK, and Six Sigma Process Reengineering certification from Hong Kong. Additionally, Crystal holds credentials from the Chartered Insurance Institute.