Simone Hoffmann is an experienced professional in member resolution and complaints management, currently serving as a Member Resolution Officer at AustralianSuper since August 2025. Previously, Hoffmann held roles such as Complaints Manager at Equity Trustees and Complaints & Resolution Specialist at MUFG Pension & Market Services, where responsibilities included liaising with various stakeholders and managing complaints from initiation to resolution. Additional experience includes Customer Solutions Specialist at IOOF Holdings Ltd, Senior Compliance Specialist at Mercer, and Senior Fund Administrator at Mainstream, among others. Hoffmann also has a background in technical writing and claims consultancy from tenure at UniSuper, demonstrating a comprehensive understanding of compliance, documentation, and stakeholder communication in the financial services sector.
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