AWH Pty Ltd
Shaun Lewis is an experienced professional in customer service management, currently serving as the Head of Customer Service at AWH Pty Ltd since January 2019. In this role, Shaun manages the state administrative and compliance functions while facilitating improvements in business performance. Previous positions include Customer Service Manager at Opteon, where Shaun led operational administration for valuation staff, and Contact Center Manager at VIA Network, responsible for student verification and support. Shaun also held managerial roles at Pearson and Tenix Solutions, focusing on student recruitment and continuous operational improvement, respectively. With a strong educational background, including diplomas in Management and Graphic Arts, Shaun brings a diverse skill set to enhance customer service operations.
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AWH Pty Ltd
AWH is one of Australia’s leading logistics and warehousing specialists, providing storage, handling, freight forwarding and inventory management services for import, export and domestic distribution. AWH is also the world’s largest wool and independent cotton handler. AWH is co-owned by the international stevedore and global logistics company DP World Australia and Australia’s leading agri-business company Landmark. Originating in Geelong, with a heritage tracing back over 170 years, the business has been known as Australian Wool Handlers (AWH) since 1998. AWH has grown to become the largest independent logistics services provider to the Australian wool and cotton industries. Handling over 1 million bales of wool annually, with a 54% national market share, we also own and operate the 3 national wool selling centers. AWH is by a considerable margin the world’s largest wool logistics company. AWH also handles more than 1 million bales of cotton annually and utilises the skills of our specialist freight forwarding subsidiary, AWH Global, to manage the import/export coordination of over 450 million kgs of wool and cotton fibre annually, making us a key player in the national export economy. Providing a broad array of general logistics services to the agri-business, construction, renewable energy and retail/wholesale industry sectors, AWH’s operations and storage centres are AQIS and customs certified and located in all major Australian port cities, as well as in several strategic rural locations. At these locations across the country, AWH operates first-rate facilities controlling more than 720,000m2 of warehouse and 150,000m2 of hardstand. We work in conjunction with global freight networks to deliver a total end-to-end supply chain solution both domestically and internationally. awh.com.au